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RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

http://twitter.com/mdalton322/statuses/7872259223

RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

January 17 2010, 1:43pm | Comments »

I posted to search.twitter.com

RT @GrahamHill: @wimrampen But SocCRM as practiced today is largely about extending Corps into customer SocNets. Its still an inside-out ...

http://twitter.com/prem_k/statuses/7868220451

RT @GrahamHill: @wimrampen But SocCRM as practiced today is largely about extending Corps into customer SocNets. Its still an inside-out ...

January 17 2010, 11:21am | Comments »

I posted to search.twitter.com

RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

http://twitter.com/byagah/statuses/7866976070

RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

January 17 2010, 10:35am | Comments »

I posted to search.twitter.com

@GrahamHill i am not sure if it is scary or coincidence, but i was getting to the same conclusion on "relationships" and SocCRM this weekend

http://twitter.com/ekolsky/statuses/7866887781

@GrahamHill i am not sure if it is scary or coincidence, but i was getting to the same conclusion on "relationships" and SocCRM this weekend

January 17 2010, 10:32am | Comments »

I posted to search.twitter.com

RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

http://twitter.com/ekolsky/statuses/7866861220

RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

January 17 2010, 10:31am | Comments »

I posted to search.twitter.com

@mjayliebs Definitions are important. Think of the trouble we are having defining SocCRM. Ask 10 people and you still get 13 definitions!

http://twitter.com/grahamhill/statuses/7864518044

@mjayliebs Definitions are important. Think of the trouble we are having defining SocCRM. Ask 10 people and you still get 13 definitions!

January 17 2010, 9:01am | Comments »

I posted to search.twitter.com

Is so-called 'Network Marketing' (multi-level marketing) the antithesis of what SocCRM should be?

http://twitter.com/grahamhill/statuses/7862157740

Is so-called 'Network Marketing' (multi-level marketing) the antithesis of what SocCRM should be?

January 17 2010, 7:09am | Comments »

I posted to search.twitter.com

@wimrampen But SocCRM as practiced today is largely about extending Corps into customer SocNets. Its still an inside-out push model.

http://twitter.com/grahamhill/statuses/7859863974

@wimrampen But SocCRM as practiced today is largely about extending Corps into customer SocNets. Its still an inside-out push model.

January 17 2010, 4:59am | Comments »

I posted to search.twitter.com

RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

http://twitter.com/tdebaillon/statuses/7859201603

RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

January 17 2010, 4:21am | Comments »

I posted to search.twitter.com

Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

http://twitter.com/grahamhill/statuses/7858745104

Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

January 17 2010, 3:56am | Comments »

I posted to search.twitter.com

RT @GrahamHill: SocCRM fills a knowledge gap: Analysis of SNA papers finds lack of research into SocNets and mktg http://tinyurl.com/yjgpsd6

http://twitter.com/jahven/statuses/7445800896

RT @GrahamHill: SocCRM fills a knowledge gap: Analysis of SNA papers finds lack of research into SocNets and mktg http://tinyurl.com/yjgpsd6

January 6 2010, 11:33am | Comments »

I posted to search.twitter.com

SocCRM fills a knowledge gap: Analysis of 855 SNA papers finds lack of research into SocNets and marketing http://tinyurl.com/yjgpsd6

http://twitter.com/grahamhill/statuses/7445736304

SocCRM fills a knowledge gap: Analysis of 855 SNA papers finds lack of research into SocNets and marketing http://tinyurl.com/yjgpsd6

January 6 2010, 11:31am | Comments »

I posted to search.twitter.com

@prem_k The examples are not good ones of SocCRM. Just because you respond on Twitter doesn't make you into a SOCCRMer.

http://twitter.com/grahamhill/statuses/7435923948

@prem_k The examples are not good ones of SocCRM. Just because you respond on Twitter doesn't make you into a SOCCRMer.

January 6 2010, 4:34am | Comments »

I posted to search.twitter.com

@ekolsky Nope in that 2010 is not the year of SocMed, SocCRM or anything social come to that. It is just another year.

http://twitter.com/grahamhill/statuses/7328980380

@ekolsky Nope in that 2010 is not the year of SocMed, SocCRM or anything social come to that. It is just another year.

January 3 2010, 5:19am | Comments »

I posted to search.twitter.com

Not to burst any SocCRM bubbles,as I believe SCRM has tons o'promise,but $3Min Twitter rev for Dell=<0.006% of their ttm revs

http://twitter.com/dbmoore/statuses/5384603160

Not to burst any SocCRM bubbles,as I believe SCRM has tons o'promise,but $3Min Twitter rev for Dell=<0.006% of their ttm revs

November 3 2009, 12:28am | Comments »

I posted to search.twitter.com

Looking forward to speaking about SocCRM in London and München next week. Just have to avoid those posh restaurants!

http://twitter.com/grahamhill/statuses/5092211992

Looking forward to speaking about SocCRM in London and München next week. Just have to avoid those posh restaurants!

October 23 2009, 4:16am | Comments »

I posted to search.twitter.com

Off to Amsterdam airport to fly to Copenhagen. Speaking at SugarCRM Acceleration Europe on SocCRM tomorrow. Cat, meet pigeons!

http://twitter.com/grahamhill/statuses/4993843067

Off to Amsterdam airport to fly to Copenhagen. Speaking at SugarCRM Acceleration Europe on SocCRM tomorrow. Cat, meet pigeons!

October 19 2009, 11:51am | Comments »

I posted to search.twitter.com

RT @GrahamHill: SocCRM: Ostrom & Williamson Nobel lectures on the governance of common property outside companies http://tinyurl.com/yhlxozn

http://twitter.com/GrootsteBroer/statuses/4907944358

RT @GrahamHill: SocCRM: Ostrom & Williamson Nobel lectures on the governance of common property outside companies http://tinyurl.com/yhlxozn

October 16 2009, 12:10am | Comments »

I posted to search.twitter.com

SocCRM stuff to read: Ostrom & Williamson Nobel lectures on the governance of common property outside companies http://tinyurl.com/yhlxozn

http://twitter.com/grahamhill/statuses/4887716232

SocCRM stuff to read: Ostrom & Williamson Nobel lectures on the governance of common property outside companies http://tinyurl.com/yhlxozn

October 15 2009, 8:51am | Comments »

I posted to search.twitter.com

RT @GrahamHill A thoughtful piece on SocCRM by Bob Thompson http://tinyurl.com/yay9pmc Do YOU know what works in SocCRM?

http://twitter.com/gammydodger/statuses/4714713042

RT @GrahamHill A thoughtful piece on SocCRM by Bob Thompson http://tinyurl.com/yay9pmc Do YOU know what works in SocCRM?

October 8 2009, 3:21pm | Comments »

I posted to search.twitter.com

A thoughtful piece on SocCRM by Bob Thompson http://tinyurl.com/yay9pmc Do YOU know what works in SocCRM?

http://twitter.com/grahamhill/statuses/4714022671

A thoughtful piece on SocCRM by Bob Thompson http://tinyurl.com/yay9pmc Do YOU know what works in SocCRM?

October 8 2009, 2:48pm | Comments »

I posted to search.twitter.com

@JohnFMoore Where to? Cruising on the superhighway of SocCRM success? Or going round and round the roundabout of SocCRM confusion?

http://twitter.com/grahamhill/statuses/4577148960

@JohnFMoore Where to? Cruising on the superhighway of SocCRM success? Or going round and round the roundabout of SocCRM confusion?

October 3 2009, 7:38am | Comments »

I posted to search.twitter.com

RT @GrahamHill @warrenng Agree w/you but in the rapidly evolvin SocCRM ecosystem we should look on this just as an (ill founded) experiment

http://twitter.com/warrenng/statuses/4565081403

RT @GrahamHill @warrenng Agree w/you but in the rapidly evolvin SocCRM ecosystem we should look on this just as an (ill founded) experiment

October 2 2009, 6:35pm | Comments »

I posted to search.twitter.com

@warrenng Agree with you entirely. But in the rapidly evolving SocCRM ecosystem we should look on this just as an (ill founded) experiment.

http://twitter.com/grahamhill/statuses/4565036773

@warrenng Agree with you entirely. But in the rapidly evolving SocCRM ecosystem we should look on this just as an (ill founded) experiment.

October 2 2009, 6:33pm | Comments »

I posted to search.twitter.com

@warrenng @nickhoneyhoney Somewhat suspect tactically. Or is it? SocCRM is still an emergent phenomena. Let's see if it works for Ducati.

http://twitter.com/grahamhill/statuses/4564632430

@warrenng @nickhoneyhoney Somewhat suspect tactically. Or is it? SocCRM is still an emergent phenomena. Let's see if it works for Ducati.

October 2 2009, 6:13pm | Comments »

I posted to search.twitter.com

RT @GrahamHill: @MarkTamis Good response at Wim's blog. As you say, SocCRM mutual value co.creation. Tools are just enablers. | Thx :)

http://twitter.com/MarkTamis/statuses/4495498139

RT @GrahamHill: @MarkTamis Good response at Wim's blog. As you say, SocCRM mutual value co.creation. Tools are just enablers. | Thx :)

September 30 2009, 8:08am | Comments »

I posted to search.twitter.com

@MarkTamis Good response at Wim's blog. As you say, SocCRM should be all about mutual value co.creation. Tools are just enablers.

http://twitter.com/grahamhill/statuses/4495231458

@MarkTamis Good response at Wim's blog. As you say, SocCRM should be all about mutual value co.creation. Tools are just enablers.

September 30 2009, 7:50am | Comments »

I posted to search.twitter.com

RT @GrahamHill: @wimrampen: This is the sort of SocCRM journey I have in mind http://tinyurl.com/y8kzfgz | Absolute nutters but excellent!

http://twitter.com/MarkTamis/statuses/4493414060

RT @GrahamHill: @wimrampen: This is the sort of SocCRM journey I have in mind http://tinyurl.com/y8kzfgz | Absolute nutters but excellent!

September 30 2009, 5:20am | Comments »

I posted to search.twitter.com

@MarkTamis: @wimrampen: This is the sort of SocCRM journey I have in mind http://tinyurl.com/y8kzfgz See you at the finishing line!

http://twitter.com/grahamhill/statuses/4493238054

@MarkTamis: @wimrampen: This is the sort of SocCRM journey I have in mind http://tinyurl.com/y8kzfgz See you at the finishing line!

September 30 2009, 5:03am | Comments »

I posted to search.twitter.com

RT @GrahamHill: @JohnFMoore @mjayliebs: Which SocCRM path are you going to take? | Co-creation is ultimate goal, ext starting point for some

http://twitter.com/JohnFMoore/statuses/4441143782

RT @GrahamHill: @JohnFMoore @mjayliebs: Which SocCRM path are you going to take? | Co-creation is ultimate goal, ext starting point for some

September 28 2009, 8:10am | Comments »

RockStars of SocialCRM

RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

RT @GrahamHill: @wimrampen But SocCRM as practiced today is largely about extending Corps into customer SocNets. Its still an inside-out ...

RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

@GrahamHill i am not sure if it is scary or coincidence, but i was getting to the same conclusion on "relationships" and SocCRM this weekend

RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

@mjayliebs Definitions are important. Think of the trouble we are having defining SocCRM. Ask 10 people and you still get 13 definitions!

Is so-called 'Network Marketing' (multi-level marketing) the antithesis of what SocCRM should be?

@wimrampen But SocCRM as practiced today is largely about extending Corps into customer SocNets. Its still an inside-out push model.

RT @GrahamHill: Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

Everybody in SocCRM is talking about 'relationships'. But there is NO EVIDENCE that customers want them. Just self delusion?

RT @GrahamHill: SocCRM fills a knowledge gap: Analysis of SNA papers finds lack of research into SocNets and mktg http://tinyurl.com/yjgpsd6

SocCRM fills a knowledge gap: Analysis of 855 SNA papers finds lack of research into SocNets and marketing http://tinyurl.com/yjgpsd6

@prem_k The examples are not good ones of SocCRM. Just because you respond on Twitter doesn't make you into a SOCCRMer.

@ekolsky Nope in that 2010 is not the year of SocMed, SocCRM or anything social come to that. It is just another year.

Not to burst any SocCRM bubbles,as I believe SCRM has tons o'promise,but $3Min Twitter rev for Dell=<0.006% of their ttm revs

Looking forward to speaking about SocCRM in London and München next week. Just have to avoid those posh restaurants!

Off to Amsterdam airport to fly to Copenhagen. Speaking at SugarCRM Acceleration Europe on SocCRM tomorrow. Cat, meet pigeons!

RT @GrahamHill: SocCRM: Ostrom & Williamson Nobel lectures on the governance of common property outside companies http://tinyurl.com/yhlxozn

SocCRM stuff to read: Ostrom & Williamson Nobel lectures on the governance of common property outside companies http://tinyurl.com/yhlxozn

RT @GrahamHill A thoughtful piece on SocCRM by Bob Thompson http://tinyurl.com/yay9pmc Do YOU know what works in SocCRM?

A thoughtful piece on SocCRM by Bob Thompson http://tinyurl.com/yay9pmc Do YOU know what works in SocCRM?

@JohnFMoore Where to? Cruising on the superhighway of SocCRM success? Or going round and round the roundabout of SocCRM confusion?

RT @GrahamHill @warrenng Agree w/you but in the rapidly evolvin SocCRM ecosystem we should look on this just as an (ill founded) experiment

@warrenng Agree with you entirely. But in the rapidly evolving SocCRM ecosystem we should look on this just as an (ill founded) experiment.

@warrenng @nickhoneyhoney Somewhat suspect tactically. Or is it? SocCRM is still an emergent phenomena. Let's see if it works for Ducati.

RT @GrahamHill: @MarkTamis Good response at Wim's blog. As you say, SocCRM mutual value co.creation. Tools are just enablers. | Thx :)

@MarkTamis Good response at Wim's blog. As you say, SocCRM should be all about mutual value co.creation. Tools are just enablers.

RT @GrahamHill: @wimrampen: This is the sort of SocCRM journey I have in mind http://tinyurl.com/y8kzfgz | Absolute nutters but excellent!

@MarkTamis: @wimrampen: This is the sort of SocCRM journey I have in mind http://tinyurl.com/y8kzfgz See you at the finishing line!

RT @GrahamHill: @JohnFMoore @mjayliebs: Which SocCRM path are you going to take? | Co-creation is ultimate goal, ext starting point for some

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